RYD LLC, FLORIDA
RYD LLC
RYD LLC is a transportation technology platform connecting passengers with independent drivers for local ride services in Flo
About RYD LLC
OUR SERVICES
- Local ride requests
- Airport/private transportation, si aplica
- Scheduled rides, si aplica
- Minimum fare: $5.00
- Final fare may vary by distance, time, demand, or route
Journey Through the City with RYD LLC: A Collection of Our Best Transportation Photos
Mobile App Coming Soon
Frequently Asked Questions
Please reach us at Support@rydride.com
if you cannot find an answer to your question.
Yes, we recommend booking your transportation service in advance to ensure availability and to receive the best rates.
We offer a variety of vehicles including sedans, SUVs, vans, limousines, and buses to accommodate any transportation need.
We accept various forms of payment including credit cards, debit cards, and cash. You can pay at the time of booking or directly to the driver.
Requesting a ride with RYD is simple. Enter your pickup and destination locations through our platform, and a nearby driver will be matched with your request. You will receive trip details and estimated arrival information once your ride is confirmed.
RYD offers secure and convenient payment options. Customers can pay using major debit or credit cards through our secure payment system. Cash payments may also be available in select service areas.
Yes. RYD prioritizes safety by requiring drivers to provide valid driver licenses, vehicle registration, insurance documentation, and identification before accessing the platform.
Absolutely. RYD accepts secure card payments processed through trusted payment providers for a safe and reliable checkout experience.
RYD currently serves selected areas across Florida, including Weston, Davie, Fort Lauderdale, and nearby locations depending on driver availability and service coverage.
Approved refunds are typically processed within 5–10 business days depending on your bank or payment provider.
PRIVACY POLICY
RYD LLC — TERMS AND CONDITIONS
Effective Date: May 2026 Welcome to RYD LLC.
By accessing or using the RYD platform, mobile application, or website, users agree to these Terms and Conditions.
1. Company Information
RYD LLC is a transportation technology platform operating in the United States. RYD connects passengers with independent drivers through digital ride-request services.
2. Services Provided
RYD may offer: On-demand rides Scheduled transportation Airport transportation Local transportation services Cashless payment options Availability depends on driver availability, demand, weather conditions, and operational limitations.
3. User Eligibility
Users must: Be at least 18 years old Provide valid account information Use authorized payment methods Comply with applicable laws
4. User Conduct
Passengers agree not to: Harass drivers Damage vehicles Transport illegal items Engage in unlawful activity Provide false ride information
5. Driver Requirements
Drivers must maintain: Valid driver licenses Vehicle registration Insurance coverage Compliance with local transportation regulations Drivers are independent contractors unless otherwise stated.
6. Pricing & Payments
Ride pricing may vary based on: Distance Time Traffic Demand Service area Additional fees may apply for cancellations, waiting time, tolls, or cleaning charges.
7. Cancellation Policy
Cancellation fees may apply once a driver accepts a ride request.
8. Refund Policy
Refund requests may be reviewed for duplicate charges, billing errors, or verified service issues.
9. Safety & Security
RYD may conduct driver verification and account monitoring to improve platform safety.
10. Limitation of Liability
RYD LLC operates as a technology platform and is not responsible for delays, weather conditions, or independent contractor actions.
11. Contact Information
RYD LLC Florida, United States support@rydride.com
RYD LLC — SAFETY & DRIVER POLICY
Effective Date: May 2026
RYD LLC prioritizes rider and driver safety.
Driver Standards
Drivers may be required to: Provide valid identification Maintain active insurance Maintain clean and safe vehicles Comply with transportation laws Passenger Safety
Passengers should: Verify driver and vehicle information Wear seatbelts Report suspicious activity Avoid unsafe conduct Platform Monitoring RYD may monitor accounts and ride activity to prevent fraud and maintain platform integrity.
Zero Tolerance Policy
Harassment, violence, illegal activity, or dangerous behavior may result in immediate suspension.
Support
RYD LLC — REFUND & CANCELLATION POLICY
Effective Date: May 2026
Ride Cancellations
Passengers may cancel rides before driver assignment without charge. Cancellation fees may apply after a driver accepts the request.
Refund Eligibility
Refunds may be reviewed for: Duplicate billing Incorrect charges Technical payment errors Verified service complaints Non-Refundable Situations
Refunds are generally not issued for: Completed rides Traffic delays User pickup errors No-shows Chargeback Abuse Fraudulent chargebacks or payment disputes may result in account suspension.
Processing Time
Approved refunds may require 5–10 business days depending on banking institutions.
Support
RYD LLC — PRIVACY POLICY
Effective Date: May 2026
RYD LLC respects user privacy and protects customer information.
1. Information Collected
We may collect: Name Email address Phone number Ride history Location/GPS data Payment information Device and browser information
2. Use of Information
Information is used to: Provide ride services Process payments Prevent fraud Improve platform performance Provide customer support Enhance safety features
3. Payment Security
Payments are securely processed through third-party providers including Stripe. RYD LLC does not store complete payment card numbers.
4. Information Sharing
Information may be shared with: Drivers for trip completion Payment processors Government authorities when legally required Operational service providers
5. Data Security
Reasonable security measures are used to protect personal information.
6. Cookies & Analytics
Our website may use cookies and analytics tools to improve user experience.
7. User Rights
Users may request access, correction, or deletion of personal data where permitted by law.
8. Children’s Privacy
Services are not intended for individuals under 18 years old.
9. Contact RYD LLC support@rydride.com
RYD LLC — CONTACT & SUPPORT
RYD LLC
Florida, United States
Customer Support Email:
Business Hours:
Monday – Sunday
7:00 AM – 10:00 PM EST
Support Categories:
Ride assistance Billing support Refund requests Lost items Driver support Technical assistance
Contact Us
RYD LLC
Business location: Florida, United States
RYD LLC
2200 North Commerce Parkway, Weston, Florida, EE. UU.
Email: support@rydride.com Phone: +1 323-329-7334
Hours
Open today | 09:00 am – 05:00 pm |
Refund and Cancellation Policy
Refund and Cancellation Policy
Customers may cancel a ride before a driver has been assigned at no charge. If a ride is cancelled after a driver has been dispatched, a cancellation fee may apply. Completed rides are generally non-refundable unless there was a billing error, duplicate charge, or service issue reviewed by RYD LLC.
Secure Payments
RYD accepts secure card payments processed by Stripe. We do not store full card numbers on our servers.
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